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Acceptance of Terms

Your access to and use of (“The Website”) is subject exclustively to these Terms & Conditions. By using The Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions then you must immediately stop using The Website.


The contents of The Website do not constitute advice and should not be relied upon in making or refraining from making any decisions.

Changes to Website

Hotdrinks Ltd reserve the right to change products and prices on The Website without notice. Your continued use of The Website following such changes shall be deemed your acceptance of such changes.


All goods remain the property of Hotdrinks Ltd until paid for in full to Hotdrinks Ltd.

Shipping Details

We are proud to offer a variety of shipping methods and services using Royal Mail,  DHL and our own delivery vehicles. Services are 24, 48 or 72 hour dependent on total weight and selected method.

Orders placed before midday, Monday to Friday, will be dispatched the same day.

Orders will be carefully packaged by our own team and shipped from our own premises. There are no third party handlers involved in the packing process thus ensuring items leave here in perfect condition.

If your order has been mis-handled during transit then please sign for the goods as 'damaged' and take a photo of the condition it arrived in. We then have the grounds to make claims to the respective couriers involved with your order.

Delivery charges are £3.45 for standard services, £4.95 for 48 hour or £6.95 for a 24 hour upgraded service. VAT is added to the shipping charge if appropriate. Orders over £125 will qualify for free shipping.

Should your order need re-shipping due to there being nobody at your premises then a further delivery charge will need to be made. Therefore please ensure your details are accurate and that the chosen delivery point will be occupied.

Returning Goods & Cancellations

Refunds will be made on all returned ‘sealed’ goods that are within 2 months of their use by dates. A 20% re-stocking fee will be charged. Goods that are deemed by Hotdrinks Ltd to be faulty will be replaced. Orders cancelled before despatch will be refunded in full minus a 5% payment/refund processing charge.

Colours & Images

The colour of goods may vary slightly from that shown on The Website due to limitations of browser software, photo quality and monitors. From time to time 'temporary packaging' may be used by the manufacturers. Hotdrinks Ltd reserve the right to amend designs and images without prior notice. Product images are a general representation only and the delivered packaging, product or imagery may vary from that displayed on website.

Acceptance Of Orders

The receipt of any funds in relation to an order does not form a contract. Hotdrinks Ltd will only accept they have entered into any form of contract after your goods have been despatched.

Machine Ownership

All equipment supplied by Hotdrinks Ltd will always remain the property of Hotdrinks Ltd. Your business is required to only use consumables supplied by Hotdrinks Ltd through the equipment. Your business is required to use a minimum of 10 drinks per day. Should you fall below this amount Hotdrinks Ltd may contact you to arrange collection of their equipment. Should your company cease trading Hotdrinks Ltd will collect their equipment without prior notice.

Machine Maintenance

All equipment supplied on rental by Hotdrinks Ltd will be maintained without charge. In the unusual event of a machine fault you must contact us immediately to arrange a replacement.


Hotdrinks Ltd will never release your company details to third parties or other sources.


Prices are subject to change without prior notice due to the volatile nature of the coffee market. If your order is with us during this time, we will inform you of the change and give you the opportunity to continue with the order. Please refer to The Website for latest prices when making your order. All prices are in GBP and exclude VAT. In the event that your business ceases to trade or no longer requires our services any outstanding monies become instantly due and, if necessary, the debt will be pursued through the courts.

Errors & Omissions

The information contained within this website has been checked for accuracy however Hotdrinks Ltd will accept no liability for any errors or omissions.

Links To Other Websites

The Website may contain links to other websites that are controlled and maintained by others. Any such link is not an endorsement of that website and you acknowledge and agree that we are not responsible for the content and validity of that website.


The contents of The Website are for your personal or commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without prior written consent of Hotdrinks Ltd.